Re: [問題] 關於在亞馬遜買到可能假貨的照片

看板IntlShopping (國際購物)作者mchen2 (快累翻了~)時間13年前 (2012/08/25 17:13)推噓1(1推 0噓 2→)

留言3則, 2人參與討論串7/7 (看更多)

※ 引述《pigers (pigers)》之銘言： : 非常感謝你的回覆 : 以下是亞馬遜給我的回覆 : Hello, : I'm sorry to hear that the items you received wasn't what you expected : and you couldn't resolve the concerns with the seller, CY LTD. : Amazon Marketplace listings are created by sellers other than Amazon.com. : When you buy an item at Amazon Marketplace, the individual seller processes : and ship your order. : When you order from one of our Amazon Merchant the order is placed online, : using the Amazon.com order form. The information necessary to fulfill your : order is then transmitted to the individual seller, who will handle all : details of order fulfillment and support. : Because we are not directly involved in the fulfillment of your order, : we are not able to send a replacement on the seller's behalf. We do, however, : offer a full refund through our A-to-z Guarantee in the event that you don't : receive your order or received damaged/defective/incorrect items. : Therefore, I've submitted an A-to-z Guarantee claim on your behalf for order : #102-xxxxxxxxxx（不知道放出來好不好先隱藏）. : If your claim goes through, your Visa card will be : reimbursed directly. : To track the progress of your claim, visit the Order Summary in Your Account : and click the "Problem with this order?" button: : https：（一個連結） : Information about A-to-z Guarantees can be found here: : http://www.amazon.com/help/a-to-z-guarantee : If the seller asks you return, please wait till the seller reply back : with the return mailing label. You no need to return the item at your : expense. : ^^^^^^^^^^請教，上面這段翻譯出來是說要等待賣家要求退貨我才要動作 : 所以要按退件這件事情變成我看不懂的地方不是上面這個意思這段翻譯如下: 若賣家要求你將物品退回請你等到賣家給你已經付費的退貨郵寄單你不需要自己付費將產品寄回解釋:已經付費的退貨郵寄單指的是通常是UPS/Fedex/USPS等系統賣家已付費郵資或賣家有簽約帳號會直接從他們的帳號扣款 : I've forwarded the details you sent us to our investigations team. : I'd like to ask you to send a report to our investigations team about this. : They deal with possible violations of our seller policies. Each report they : receive is investigated and the appropriate action is taken. Please go to : the URL below and select "Report a violation of our rules" as : the subject line: : http://www.amazon.com/gp/help/reports : Please know that we do take the feedback and performance records of : sellers very seriously. We monitor seller performance and we'll close : an account when warranted. : Anytime you buy from an Amazon Merchant or an Amazon Marketplace seller, : we encourage you to rate the seller's performance through feedback. : You have 90 days from the date of your order to leave your rating and : comments. : For more information and instructions on how to rate your seller, : see the Help page below: : http://www.amazon.com/gp/help/customer/display.html?nodeId=537806 : We look forward to seeing you again soon. : Thank you for your inquiry. Did I solve your problem? : If yes, please click here: : http://www.amazon.com/gp/help/survey?p=A1HNIITC5ZFKJV&k=hy : If no, please click here: : http://www.amazon.com/gp/help/survey?p=A1HNIITC5ZFKJV&k=hn : Best Regards, : Manisekaran R. : Amazon.com : Your feedback is helping us build Earth's Most Customer-Centric Company. : http://www.amazon.com/your-account : 關於寄回地點 : 讓我想起跟賣家的對話，他要我寄到中國辦公室，才可以給我退貨費 : 好像如果我按退貨會退到美國 : （可是他的東西確卻實實是來自大陸） : 以下是對方的回信這個對方是誰? 看起來應該是賣家?? : Amazon is a good shopping website，they not allow seller to sell fake items : ，our supplier is a USA company，I : said before the barcode is a : sticker ，and we not used on online shopping！我看不懂這個意思? 我猜測翻譯如下: 賣家說我們的東西來自美國的公司? 但是產品條碼只是個貼紙但是我們不會貼在網路上販賣的東西? 如果是上面這個意思...那是跟你裝肖耶產品條碼一定只能貼在認證的產品上 Ergo幾乎都是大陸做的 supplier是USA嗎? logo的確是美商啦不然他是在說這是大陸工廠留出來的瑕疵品? (是ergo嗎? 我忘記你買甚麼了) : also we accept the return : with full refund！if you need I pay return fee，sorry it really hard to : charge on amazon seller system，we can not refund more than you pay on Amazon！ : please understand it！這個更奇怪了? 為什麼不能全額退費? 他們也沒付更多給你阿? 應該只是他們不想付運費 : we : contact Chinese office will receiving your package return ，the shipping : cost much less than shipping to USA！ : please understand us will try our best to solve your problems！ : Waiting your respond！let us solve together！別理他按照之前的網友和amazon跟你說的等他把UPS的已付費條碼寄到你email (我猜應該會給UPS 因為UPS好像大量簽約比較便宜?) 你只需要把它印出來貼上去紙箱拿去UPS各地的分行寄免費! : 謝謝你的解答，我真的需要更多的建議 : 才能繼續完成這件事情 : ※ 引述《eric12356 (哩公蝦?)》之銘言： : : 你還是必須要按下退貨， : : Amazon會給你應有的退貨寄件資訊(應該)， : : 千萬別直接莽撞的寄到賣家回給你的地址， : : 務必確定這兩個是否一樣， : : 然後你們往來的書信都是透過Amazon對吧? : : 不是另外email哄? : : 確保你們往來的信件都是透過amazon的平台， : : 這樣amazon才會有記錄，以利後續評估。 : : 再來寄件千萬要有追蹤碼，有掛號簽收最好， : : 最後，退款的部份，能交給amazon處理最好， : : amazon基本上會將當初你付的費用全額退還， : : 如果要讓賣家連寄件費用一併退款給你，那盡量別分批， : : 能的話請他一次退，能要求越早退越好， : : 免得到時候夜長夢多。 : : Good Luck! -- ※ 發信站: 批踢踢實業坊(ptt.cc) ◆ From: 114.40.148.109