Re: [問題] 關於在亞馬遜買到可能假貨的照片

看板IntlShopping (國際購物)作者pigers (pigers)時間13年前 (2012/08/24 23:47)推噓1(1推 0噓 1→)

留言2則, 2人參與討論串4/7 (看更多)

實在非常感謝你與各位網友的幫忙老實說，我不太願意直接跟客服對話的主要原因是我的爛英文所以我一開始選擇可以用中文對話的賣家現在賣家不理我了當我告訴他我有ergobaby 的說明後他回信給我： Dear buyer ， please transfer ergo baby comfirmation letter to me！we need to contact our supplier，it is very important to us，thank you very much！ For your order！Do you Choose return or refund，if return i will give you our Chinese office address。and you need told me shipping charge from TW to Ningbo China at first，for partial refund I would like refund 100 dolloar！ waiting your fianal decision！发自我的 iPhone 在 Aug 24, 2012，10:30，binghuatsai - Amazon Marketplace<[e-mail address removed]> 写道：我看了之後很不爽的回信給他如下：很抱歉，我无法将我获得的资料寄给你。我不是你的下属。我是你的顾客。你有许多方式验证产品的正确性，而不是由我服务你。这不是一个商业人该有的态度。你让我觉得你非常消极的在处理我的订单，我已经快要没有耐性了。我还有小孩要照顾。请给我在此网站下单所应该有的服务品质。不是我服務你︿︿︿︿︿︿︿︿︿︿︿︿︿︿︿︿︿︿︿︿結束之前對方同意我寄回他們中國辦公室然後把運費一起退給我還跟我說按下退貨後會先退一百但我沒作主要原因有二 1.我怕按下退貨後，等同契約作廢 2.我覺得這如同網路詐騙，沒被抓到就賺了被抓到只是把費用退還再繼續詐騙其他人，我希望他能有一定的（疼痛）接下來我應該以亞馬遜客服為主，會參考這篇內容好好的告訴亞馬遜客服真的非常感謝各位的幫忙朋友問我這樣玩，花這麼多時間值得嗎？我告訴他，這已經不是花費價值問題了，而是這樣執行最後的結果是怎樣我想要看到結果。反正最壞只是花費七千得到兩個仿冒品這也是一種經驗我會繼續把後續貼上，除非網友覺得造成本版的困擾那我會停止的。 D: 其實收到假貨只要聯絡amazon就全解決了 : 不需要花那麼多精力在跟賣家吵 : 我幫你問過Amazon.com了 : 只要確定商品有問題 : 30天內連絡他們一定全額退費 : 但因為你的商品的運費高達60元 : 所以客服在不清楚你的商品情況下 : 還不能給我肯定的答覆會不會連運費也退了 : 另外Amazon上面不能賣拿假貨當真貨賣 : 所以你要去這個網址 : http://www.amazon.com/gp/help/reports 去檢舉賣家 : 原文在這了(英文字太多,看起來礙眼不好意思) : You are now connected to Kaviraj from Amazon.com. : Me:Hi there, I am going to buy a product called Ergo Baby Carrier. After : checking reviews, I found some reviewrs said the item is fake one : (http://www.amazon.com/Ergo-Carrier-Black-Camel-Lining/product-reviews/B0010PW3A4/ref=cm_cr_pr_hist_1?ie=UTF8&filterBy=addOneStar&showViewpoints=0) : , but the seller still got a very high credit from other reviewers. Once I got the product from Amazon third party seller but found it was fake. What should : I do if the seller don't want to refund me full price including shipping fee. : Kaviraj:Hello, my name is Kaviraj from Amazon.com. : Me:Hi Kaviraj : Did you see my question? : Kaviraj:I see that the item you wish to purchase is fulfilled by Amazon. : If you face any problem with your item,, you can return the item within 30 : days. We'll issue a full refund for you. : Me:I have this concern because my friend just bought one from Amazon from : different seller. I am not sure who is fulfilled by amazon or not. But she : got the fake one, the material is so bad and confirmed with the Ergo Baby : official company she got the fake one. : Should I suggest her contact Amazon.com too? Right new she is trying to argue it with the seller, and look like the seller : admit it is fake. I can not believe we buy items from Amazon has a probility to get the fake : one. : Kaviraj:I'm sorry about the problem. Ask your friend to contact Amazon by : login to the account through which the item was purchased. : Me:There is another problem. Because the item was shipped outside the US. The : shipping fee was about 60 bucks, so can she still get the full refund? : Kaviraj:Before seeing the order I couldn't provide more information. Please : ask your friend to contact us with her account. We'll be able to provide you : with more informations you needed. : Me:Okay. Thanks. If the seller sold fake items on Amazon. Will Amazon : stop the sller's right to sell more items on Amazon? I mean...punishment : Kaviraj:I'd like to ask you to send a report to our investigations team about : this. They deal with possible violations of our seller policies. Each report : they receive is investigated and the appropriate action is taken. : Please go to the URL below and select "Report a violation of our rules" as : the subject line: : http://www.amazon.com/gp/help/reports : The Listing ID field is optional. If you don't have that information, please : just enter "Not Applicable" when submitting the form. : Me:Got it. Thank you very much. : Kaviraj:You're welcome. : Me:Bye. : Kaviraj:Is there anything else I can do for you today? : Me:No, you are very good. Have a nice day. : Kaviraj:Thank you for contacting Amazon.com. We hope to see you again soon! : Please click the end chat link to close this window. : ※ 引述《pigers (pigers)》之銘言： : : 我一定是太閒，或者是颱風天沒事作（我還有小孩要照顧） : : 也有可能是不甘心 : : 這晚上周旋在賣家多次對話 : : 他說可以寄回去給他還有願意把運送費用退給我 : : 好像不錯可是耗了這麼多時間那我被他耍半天又不甘心 : : 我有依照網友建議寄信給 ergo baby客服 : : 原本回信說，不對不是推薦店家購買的物品做服務 : : （應該是這意思，我的英文很破，配合google翻譯得到的） : : 可能被假貨煩到受不了了 : : 我回信給該公司，告知貴公司有連結到亞馬遜 : : 貴公司可以保證此連結的物品都是正品嗎？ : : 他才回覆給我 : : 我給的外盒照片不像他們公司的外盒所以是假貨 : : 於是我再告訴賣家我想得到我選擇亞馬遜該有的品質與服務 : : 如果要劣品我可以選擇掏寶網不用活受罪 : : 請賣家給我應該有的結果 : : 對方回覆給我 ..........還是在拖 : : 於是我告訴他我從原廠得到的結果 : : 目前還沒回覆 : : 我已經在考慮是不是直接跟亞馬遜的客服說明一切 : : 請問各位如果是你會怎麼作？？ -- ※ 發信站: 批踢踢實業坊(ptt.cc) ◆ From: 114.40.249.231