[問題] paypal帳號被鎖，負額，不知該如何處理

看板IntlShopping (國際購物)作者snoopy0905 (Mars)時間13年前 (2012/08/15 10:11)推噓0(0推 0噓 2→)

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昨天要線上刷卡的時候才發現我的帳號無法登入打電話給客服之號大陸的客服是說"我有欠他們公司錢 " ?? 請他們寄e-mail 並在網路上再次寫客服之後今天早上終於收到回信 Hi xxxxxx Case PP-001-497-424-823 27-Sep-2011 Amount: €499.00 Thank you for contacting PayPal about the negative balance on your PayPal account. I see from reviewing your account that the money from the transaction you refer to was being investigated for legitimacy because we were notified that the transaction was potentially fraudulent. The outcome of the investigation was to return the money to the original source. We realise this means that you’ve lost the money but in these situations it’s likely that PayPal had a legal obligation to reverse the transaction. We can’t provide you with any specific information about the money or the exact reason for the reversal to make sure that we do not violate any of our regulatory obligations relating to data protection. In the circumstances, PayPal couldn’t allow the transaction to continue and we’re limited by law on any further action. As a valued customer we regret you’ve had this experience. Your best recourse would be to contact the account holder of the account the money was sent from. If you don’t receive any helpful response from that person or if the PayPal account holder doesn’ t know why the transaction took place then you’re entitled to contact the police to initiate civil action. Your PayPal account balance is below zero. It’s very important that you add money to your PayPal account balance to address this urgently. Restoring your balance will return your account to good standing and allow you to continue using PayPal. If you don’t restore your balance within 35 days of it becoming negative, the issue may be passed to a Collections Agency which could affect your credit rating. To add money: 1. Go to www.paypal.com/tw and log in to your account. 2. Click ‘Resolve Negative Balance’ under ‘Balance’. 3. Choose which option to use to ‘Add funds’ to your PayPal account. · Options may include your bank, credit/ debit card or cheque As well as the ‘Add Funds’ option we can currently offer the below payment options over the phone: Visa credit card Visa debit card MasterCard Maestro Sincerely, PayPal 我現在的問題是，因為無法登入也沒有辦法可以確定什麼交易有問題但是我很確定我最近根本沒有使用paypal去收款付款則是網站上購物的刷卡較多請問我該如何申訴才好呢? 謝謝大家 -- 最可愛最任性的Mars國王 http://yukimars.pixnet.net/album -- ※ 發信站: 批踢踢實業坊(ptt.cc) ◆ From: 123.192.184.171 ※ 編輯: snoopy0905 來自: 123.192.184.171 (08/15 10:12)