[問題]ASOS寄信來說取消訂單,結果卻出貨了

看板IntlShopping (國際購物)作者 (男人野蠻劍)時間9年前 (2016/06/27 23:40), 編輯推噓2(204)
留言6則, 2人參與, 最新討論串1/1
25號收到ASOS寄來的信 說取消訂單並退款,上ASOS網站看那筆訂單狀態也顯示取消 Hello, We’re writing with an update about your recent order 212802982. We’re sorry to let you know your order has been cancelled due to a tech glitch. As we haven't debited your account, you won't see a transaction on your card statement. The funds may be removed from your available balance for a short time, but will become available again. We understand this isn’t the news you were hoping for. If you still want the items and they're still in stock, please order them through our website as normal. If you have any questions, please get in touch through our Help portal – we’ ll be happy to help. Best wishes, ASOS Customer Care 結果今天在上去看,發現這筆訂單出貨了.... http://imgur.com/fRCQxp5
因為訂單取消原因我又重新下標 等於是買了2次同樣商品 3筆訂單都出貨了... http://imgur.com/IsC1aw0
結果要選擇退貨 退貨頁面卻沒有那筆訂單.... http://imgur.com/AxHg5ja
這到底是什麼情形?? 第一次在ASOS購買東西就中標... -- ※ 發信站: 批踢踢實業坊(ptt.cc), 來自: 111.240.198.67 ※ 文章網址: https://www.ptt.cc/bbs/IntlShopping/M.1467042048.A.3CD.html

06/28 08:41, , 1F
我也是被取消 但也是一樣顯示寄出
06/28 08:41, 1F

06/28 14:17, , 2F
我也是,第一單真的被取消,所以下第二單,還寫信給
06/28 14:17, 2F

06/28 14:18, , 3F
客服提醒,結果回我缺貨叫我避開缺貨下單,於是訂第
06/28 14:18, 3F

06/28 14:20, , 4F
三次,結果第三單先通知出貨,隔天又通知第二單出貨
06/28 14:20, 4F

06/28 14:24, , 5F
兩單都追蹤的到,打算若都收到,辦退貨附客服回信
06/28 14:24, 5F

06/28 14:24, , 6F
要求他們負擔退貨的運費。
06/28 14:24, 6F
文章代碼(AID): #1NSKa0FD (IntlShopping)
文章代碼(AID): #1NSKa0FD (IntlShopping)