[經驗] ASOS莫名其妙被退貨

看板IntlShopping (國際購物)作者lovedawn (呆呆向前衝)時間9年前 (2016/06/23 11:13)推噓2(2推 0噓 15→)

留言17則, 3人參與討論串1/1

我在5/30下標一雙adidas superstar金標 6/4收到asos通知已寄出 (並預定在6/16收到) 接著我人就放心出國了想說回國鞋子應該也收到了按照幾次經驗法則我通常都是在預期的日期很久才收到可是我6/21回國還是沒看到鞋子於是就寫信去詢問我的訂單收到自動回覆有收到我的問題接著我今早就收到這封信超級錯愕 Hi **** , Just a heads up to say we got your returned item/s – thanks! We've issued a refund back to the payment method that was used to place your order. Your refund can take 10 working days to reach your account, depending on your card issuer or bank. If you have any questions about your return, please get in touch by visiting our Help pages. Best wishes, ASOS Customer Care 莫名其妙的我還沒收到訂單就被宣佈要退我款項了於是我又寫了封信過去解釋我沒收到商品為什麼要退我款剛又收到回信，內容如下： Hi *****, Thanks for getting in touch with us about your order 208414890. I'm sorry this hasn't arrived to you, after looking over this for you it seems the courier had to return this back to us though I'm unable to check why as no tracking was available. You were refunded ￡44.51 on 22nd June to the Mastercard you used to place your order. The following items have been refunded: 1 x adidas Originals Superstar White & Black Trainers White & black (White) UK 4 (4796054) Depending on your card issuer or bank, the money can take 5-10 working days to appear in your account. We sent you an email to let you know about this - I'm sorry if you didn't receive it. It might be that your email software sent it to your junk mail folder - it's worth checking your mail settings and making sure ASOS.com is a 'safe' sender. If you have any more questions, please let me know – I’ll be happy to help. Best Wishes, Darryll ASOS Customer Care 很生氣的是asos只用了一句courier把我商品退回去來解釋我的訂單接著就退我款項結案這樣從頭到尾沒有收到東西就被莫名其妙退貨訂了幾次asos 雖然東西總是很慢才收到(從來沒被昇級過) 也沒有發生過這樣莫名的事我想以後不考慮asos了 = = -- ※ 發信站: 批踢踢實業坊(ptt.cc), 來自: 49.217.196.255 ※ 文章網址: https://www.ptt.cc/bbs/IntlShopping/M.1466651593.A.25F.html