[問題] ASOS 退款問題
大家好:)
我在12/13下單後 隔天覺得SIZE不合取消
寄信給他們要求退款
到了12/17有幫我取消
ORDER STATUS 確實變 CANCELLED
我是用VISA扣款消費的
但打到銀行問 我已經被扣款了
後來我又寄信給他們說 我未收到退款
結果收到以下回信:
Hello,
Thanks for getting in touch regarding your refund on order 136371496.
I can see that a refund was issued to your Visa that you made the original
order with on the 19 December 2014.
I am sorry it hasn't appeared on your account yet. It has been transferred to
your account and if you can contact your bank and give them this
bank response code: 918292 they should be able to locate your funds for you.
I hope this helps Cheng-Yi. If you need anything else, please get back in
touch - I'll be more than happy to help.
I hope you have a fantastic New Year.
Best wishes,
Caroline
ASOS Customer Care
請問有人有遇過這情況嗎?
我該如何是好呀?
另外 我前幾天又手滑選錯SIZE 但有及時CANCELLED
現在看銀行 是消費圈存的狀態
爬文是說要等30~40天
所以這是確實取消 也會在將來還給我的吧?
那第一個ORDER呢QQ?
文長 謝謝大家:)
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