[問題] asos退貨 衣服有縫紉針要自己吸收運費
5/8在asos買了兩件衣服，主要是為了6/2參加朋友
婚禮穿的。原預計5/30抵達（幾年前買過ASOS，
印象寄送很快，這次5/30沒收到貨，爬文才發現會
等很久），最後我終於在6/17收到商品。其中一件
不適合我，另外一件有縫紉針。寫信詢問退貨，告
知一件有縫紉針，另一件不適合，兩件都要退回。
Asos回覆不會負擔寄回去的郵資。
我今天已經去郵局退好，一共458元，感覺有縫紉
針，他們應該負擔寄回的運費QAQ
之前爬文有瑕疵，asos會負擔運費，還是說有縫紉
針，不算瑕疵呢？
附上 對話
我：
My clothes were scheduled to arrive on May 30th, and I planned to wear them on
June 2nd to attend my friend’s wedding , but I receive my order today. What
’s worse,one of them is defected, with loose thread ends and a needle on it ,
and the other one is off size.Thus, may I ship back my order and request a re
fund? Thank you.
ASOS:
Thank you for getting in touch about your recent order xxxxxxxxxx. I'm sorry
t
h
at this still has part of a sewing needle embedded in the garment.
Please send the faulty item back to us within 45 days of receiving it.
If you no longer have the original packaging for your item please pack it secu
rely before returning it to us.
Once it arrives at our warehouse, we’ll refund you for the item and drop you
an email to confirm.
The funds will show in your account within 10 working days of the refund being
completed.
At the moment we don't offer a free returns service from Taiwan. Returning ite
ms to ASOS is easy - simply follow the instructions on your returns note inclu
ded with your order. Just click here for the options available to you.
If you choose to use a different returns method than those offered on our site
, we will not be able to cover the cost of the parcel.
You can use the sticky address label on your returns note when you send it bac
k to us.
If you haven't got the label anymore, click here to print one to stick on the
front of your parcel. It can take up to 21 working days for your return to arr
ive at our warehouse. Once it arrives we’ll drop you an email to confirm.
Please fill in the section on the back of your delivery note to say the item i
s faulty and put the note in your parcel when you send it back.
Do ask for proof of postage and ensure you keep it safe in case we need to loo
k at it later on.
If you have any further questions, please let me know and I'll be happy to hel
p.
Best Wishes,
https://i.imgur.com/eJXDDmt.jpg
--
※ 發信站: 批踢踢實業坊(ptt.cc), 來自: 223.137.171.53 (臺灣)
※ 文章網址: https://www.ptt.cc/bbs/e-shopping/M.1561168113.A.60D.html
推
06/22 10:44,
7年前
, 1F
06/22 10:44, 1F
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06/22 10:44,
7年前
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06/22 10:44, 2F
但他叫我寄回去
推
06/22 10:49,
7年前
, 3F
06/22 10:49, 3F
可能我這個不算瑕疵QQ
推
06/22 10:57,
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06/22 10:59,
7年前
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06/22 10:59, 12F
我有寫信問可不可以退郵資給我，你們的衣服有針
等回覆。
我當時是直接刷卡不是用PayPal~應該就不適用吧？
※ 編輯: Anneptt (61.230.6.103 臺灣), 06/22/2019 12:14:24
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