[問題] 奇摩商城要退貨，但訂單被取消了已回收
看板e-shopping (線上購物)作者ding1225 (dingding)時間12年前 (2013/12/14 10:44)推噓28(28推 0噓 79→)留言107則, 31人參與討論串1/1
之前五折買了一雙鞋子，
一開始賣家說出貨了，
但是找了幾天該超商根本沒有貨物。
後來賣家又說出現失誤補寄了(這裡是問題發生時點)。
拿到鞋子後發現有股刺鼻味道，有種原價根本不值1400的感覺 ......，
決定要退貨後，赫然發現訂單被取消了！！！！
所以無法按退貨鍵，也不能向商城申訴賣家。
用留言方式留言給賣家後，賣家叫我到7-11寄退貨便，並付80元運費。
問題是:
1.賣家取消交易後，對他超有利的！！他們可以這樣偷偷取消交易後再出貨嗎？而且還是超商取貨付款真令人難以防範.....
2.商城退貨是規定賣家付運費，賣家仗著商城已取消訂單，就叫我付運費有理嗎？
3.奇摩商城客服說，
這個情形變成私下交易！！
(超驚悚！！又不是我取消的><)，
所以可能必須按照該店家的規定，而 "無法用商城規定" 。
就是賣家取消交易後，就喪失商城對買家的保護了！！
因為實在沒想到賣家這麼誇張，
一開始她跟我說有寄但是根本沒寄貨時，我想說賣家難免出錯，她補寄就好了。想不到他們出錯後竟然是取消訂單(大絕招)。
提醒版友們下訂後，就算已經收到超商到貨通知，也要注意訂單是否還存在。
p.s.手機發文，排版若有錯誤請見諒^^"
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