[問題] Gmarket 訂單問題已回收

看板e-shopping (線上購物)作者 (claudia)時間12年前 (2013/06/03 15:52), 編輯推噓2(2013)
留言15則, 2人參與, 最新討論串1/1
平圴一個月會在G市買一次, 這次碰到一個難解的問題, 希望能有好心大大可以為我解答, 已經透過信用卡結帳完成,(流程和之前都一樣,商品一般十天左右就會收到 因為這次等的有點久就去查了一下狀態, 到Overseas Order 查詢訂單狀態, Domestic Delivery Status 一直顯示On Pre-Request, 有先上網查詢一些文章,但是還是看不出所以然, 所以我就先寄信給G市的客服, 回覆大致如下: As for your on-line purchase, we'd like to inform you that delivery is not available at the moment as we cannot confirm if it is your card. We don't have any way to confirm it here as long as it's an undomesticated card, unfortunately. On this reason, we kindly ask you to send us a photo of your ID card, credit card which shows 16 digit card number and the expired date. The name on credit card should be the same as the one on ID card. And after checking necessary date for increasing payment ceiling on Gmarket, your email will be deleted right away. Please kindly get back to us with the photos and contact us to global@corp.gmarket.co.kr (without. at the end) or leave the link of the picture here then we can do any reasonable process for you. Please let us know when you send the photo. 以上是客服的回覆, 但是個人十分害怕信用卡及id寄過出的風險, 所以我就取消了此次的訂單, 重新再訂了一筆,不過這次是用palpay付款, 結果= = Domestic Delivery Status 一樣出現On Pre-Request 2013-06-10, 可以有神人來指導一下嗎?麻煩了>< -- ※ 發信站: 批踢踢實業坊(ptt.cc) ◆ From: 115.80.208.25

06/03 16:57, , 1F
我之前曾經有過他們系統有問題,明明到
06/03 16:57, 1F

06/03 16:57, , 2F
貨,可以查每筆的物流~到倉庫了
06/03 16:57, 2F

06/03 16:58, , 3F
但是G市的系統還是顯示 商品請求中
06/03 16:58, 3F

06/03 16:58, , 4F
當然我是請客服幫我確認一下訂單物流
06/03 16:58, 4F

06/03 16:59, , 5F
資訊是不是有問題,當天就收到回覆
06/03 16:59, 5F

06/03 16:59, , 6F
資料也更正過來,當天晚上就幫我航空
06/03 16:59, 6F

06/03 17:00, , 7F
寄出來~SO~~~覺得有什麼問題,EMAIL給
06/03 17:00, 7F

06/03 17:00, , 8F
客服,你目前的狀況,讓他們去查詢
06/03 17:00, 8F

06/03 17:03, , 9F
你線上刷卡 先問看看銀行有沒有刷成功
06/03 17:03, 9F

06/03 17:04, , 10F
系統認定非本人的卡~_~不過常常他們會
06/03 17:04, 10F

06/03 17:04, , 11F
客服會答非所問,所以你要確認清楚你的
06/03 17:04, 11F

06/03 17:05, , 12F
問題主要是在什麼~有沒有刷卡成功應該
06/03 17:05, 12F

06/03 17:05, , 13F
都有顯示,是否成功~如果你的卡沒超過
06/03 17:05, 13F

06/03 17:06, , 14F
額度,以前也都用同一張卡應該沒問題
06/03 17:06, 14F

06/08 19:46, , 15F
謝謝~~後來請會韓文的友人直接幫忙了~~
06/08 19:46, 15F
文章代碼(AID): #1Hh4i-Jb (e-shopping)
文章代碼(AID): #1Hh4i-Jb (e-shopping)