[討論] 抽單問題
大家好~我最近開團有遇到一點狀況
想詢問一下大家我這樣處理是否得當? 是不是應該要修正自己處理方式~
希望前輩們可以給予建議~謝謝大家!!
我開了一個全館團,然後在匯款通之中有說明:
五碼錯誤導致主購無法順利對帳報灰處理
匯款or填單缺一不可,缺一都直接抽單單黑!
然後在截止後我發對帳結果+報黑報灰通知
結果被報黑的團員來信表示匯款+回條截止前自己有用站內信通知我
"他沒有辦法用手機填單,改用站內信通知我末五碼"
但是因為這封信我沒有收到,所以我們來回信件溝通後決定
對方希望不要報黑,我答應了(因為是漏信)
然後我抽他單了,但是最後對方來信提供意見內容如大致如下
(對方不願意公開信件內容)
1.因為是全館團所以每人價錢不同,這次對帳完後有剩下三筆不確定之款項
(兩位填錯末五碼,一人沒有填單)
該團員表示每人價錢在不同的狀況下,主購我看到有一筆是他應匯的金額
也會知道是團員匯款的款項
2.延續第(1)點如此不是與另外兩位填錯五碼的情形是同等?!為何只抽該位團員單?
3.團員表示感覺很冤枉
所以我的問題是:
1.請問每位團員金額不同時主購應該要自己用刪除法對帳嗎?
我是不是太依賴團員填單了?
2.我規則訂在匯款通告中,而這位團員的確也沒有填單
同時我並沒有不接受預先填單
所以有這團有團員也是白天沒有辦法用電腦晚上在家先用電腦預填單
我抽這位團員單是正確的吧!
3.請問大家~我這樣處理有沒有失當?
抱歉第一次遇到團員提供這樣想法&意見,有點徬徨...謝謝大家!!!!
--
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